Frequently asked questions

Within 48 working hours maximum. We usually respond within 24h on business days.

A valid VAT / Tax ID, a business website or other proof of business activity, and basic contact info. The form takes 2 minutes.

So we can prepare a plan tailored to you. Knowing your channel and approximate volume lets us bring the right pricing and shipping conditions to our first conversation — instead of generic ones.

We work with multiple distributors per region. Apply and we'll discuss exclusivity case by case.

Check your spam folder first. If 48h have passed, email [email protected] mentioning your company name.

Wholesale pricing tailored to your business. We adapt conditions to your activity, volume and channel — you won't get a generic catalog price. Your exclusive pricing is visible in the portal once you're approved.

Our wholesale prices are exclusive to approved partners. After approval, you'll see your full catalog with your exclusive prices in our portal.

Yes. Specific products have promotions like 5+1, 3x2, or bulk discounts. They're visible inside the portal once you're logged in.

We maintain price stability whenever possible. Significant changes are communicated in advance to active partners.

Currently 200€. We may adjust this per partner based on your tier and order history.

Bank transfer only. After placing an order you'll receive a proforma invoice with payment instructions.

After we confirm receipt of payment. Usually next business day.

Yes, until payment is confirmed. Contact your account manager directly.

Yes, until payment is confirmed. After that, contact us and we'll see what's possible.

72-96h to virtually all European destinations after payment confirmation. International destinations: rates and times calculated based on weight, dimensions and country, and confirmed by email with your invoice.

From our European warehouse. Specific shipping origin is confirmed at order time.

Provisional V1 condition: free shipping from 500€. Below that, shipping rates depend on weight, dimensions and destination.

700+ SKUs across proteins, performance, aminos, vitamins, gainers, definition, and accessories. We use just-in-time stock management; if a SKU is temporarily unavailable, we coordinate with you directly.

Expiration dates vary by product. Some items have 6+ months, others longer. Specific expiry information is confirmed in your order details before payment, so you always know what you're ordering.

Only with explicit prior authorization. Marketplace policies require coordination across distributors.

Private label and white-label projects are evaluated case by case. Contact us with details.

Manufacturing defects only. Full details are in our B2B Terms.

After approval, you'll have a dedicated account manager on our Portugal team (EN · ES · PT).

Yes. Phone +351 939 990 938 or +351 938 671 333 Mon-Fri 10:00-17:00. Our team supports English, Spanish and Portuguese as default, with French and German available on request.

Not directly. Our national wholesale channel for Spain is lastonred.com (same group as Quamtrax). Visit them for Spanish wholesale.

Quamtraxb2b.com for international markets, LastonRed for Spain. Contact us if you operate across both — we'll coordinate.